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A little about us...

Inspired in 1992 by the burgeoning technology industry, our company founders established a new custom software development firm to meet the needs of local small businesses. However, dominating the local market drew the attention of larger clients in larger metropolitan areas and so Custom Software Design Group, as it is known today, was born.

Custom Software Design Group, LLC, is a privately held, Tennessee-based corporation. We employ dozens of technical specialists here in East Tennessee with an exclusive focus on both mainstream business platform and custom application development. Our product line is wide-ranging, and includes SaaS applications and tool sets under the Defluster™ family of brand names.

 

Our History

Based in the quiet southeast United States just northeast of Knoxville, Tennessee, Custom Software Design Group was founded in 1992 by Tim and Amy Francis, and services clients from around the world.

Together they manage the overall business, including sales and finance groups as well as projects and developers. Combined, the two offer over 40 years of experience in custom software development, data warehousing, data mining, business process automation, and custom business/web application development.

With dozens of developers and support personnel on staff, Custom Software Design Group is well-positioned to handle any task. Clients range from very small private businesses to large multinational corporations.

As a whole, Custom Software Design Group is committed to excellent customer service to provide custom options for your business' success. We use our own JIT (Just In Time) methodology which we have developed over our combined years in business to ensure high quality results and the utmost in security and quality assurance.

We build highly constructive relationships with our developers, who are hired for their experience and expertise in their fields. Most importantly, we build strong relationships with our clients, to understand your business and your needs.

Methodology

Over the years, Custom Software Design Group has developed its own proprietary development methodology based on a Just-in-Time (JIT) methodology targeted directly toward providing our client with high-quality services. Clear communication between the team members influences the development of various processes which are brought together according to a predetermined timeline with clear milestones.

Development which progresses rapidly advances the timeline while slower development does not usually significantly reduce progress. As the project progresses, the Project Manager, Quality Assurance Manager and Application Architect adjust goals as necessary to capitalize on progress and minimize potential issues that could cause delay, allocating development resources where they are most needed to keep the project on track.

Custom Software Design Group maintains its own secure, dedicated development and quality assurance servers. Code cycles range from 1 day to 7 days, depending upon application, intensity and complexity of the development. Developments are tracked in our shared workspace, where you can find the latest information on your project.

Prior Clients

  • Bid Management International (Australia)
  • Harmony Adoptions of Tennessee (U.S.A.)
  • SecureGive(U.S.A.)
  • Aqua-Chem, Inc.(U.S.A.)
  • Inglett & Stubbs International (U.S.A.)
  • Aztec Energy Partners, Inc.(U.S.A.)
  • MD Innovations, Inc.(U.S.A.)
  • Futurestep, Ltd. (N.Devon, England)
  • Tilleard Goya Ltd (Ireland)
  • Improvement Interactive, LLC (U.S.A.)
  • TechSouth (U.S.A.)
  • A-Log.com (U.S.A.)
  • Qualcon (U.S.A.)
  • Maccioli Medical (U.S.A.)
  • Positive Impact Atlanta (U.S.A.)
  • Chadwick Martin Bailey (U.S.A.)
  • Fielding Nair International(global)
  • www.Charmone.com (U.S.A.)
  • Verizon
  • UPS
  • 3COM (U.S.A.)
  • Fujitsu (U.S.A.)
  • Consumer Source, Inc./Primedia (U.S.A.)
  • PRG-Schultz International (U.S.A.)
  • Robertshaw (U.S.A.)
  • Ruby Tuesdays (U.S.A.)
  • Alpine Industries (U.S.A.)
  • Move.com (U.S.A.)
  • Clayton Corporation (U.S.A.)
  • Five Rivers/Taylor White (U.S.A.)
  • Metron Digital (U.S.A.)
  • King Pharmaceuticals (U.S.A.)
  • Philips Consumer Electronics (U.S.A.)
  • and more

Development Teams

At Custom Software Design Group, we only hire the best development professionals available in the East Tennessee with a minimum of 10 years experience expertise in their field.

Many companies bid a high price to their clients, only to try and cut costs by hiring cheaper “professionals” on the back end. We believe that this kind of practice does not, in fact, reduce cost, and can place a project at risk. There is simply no substitute for an experienced professional on a well-integrated team.

Thanks to our own proprietary development methodology we are able to manage multiple teams from a deep pool of skilled staff and contract developers.

Teams generally include:

  • A Business Analyst who is also skilled at requirements documentation and project management
  • A range of developers from multiple backgrounds
  • A Quality Assurance Manager
  • A Project Architect

Business Analysts

Your business analyst will maintain contact with you during the development process for updates and confirmation and does more than just monitor progress - he or she also works with you to specifically define the project, ensures the details are clear, and documents all aspects of the work to provide your technical staff the information they need so as to provide adequate support.  In addition, they are skilled project managers with a background in quality assurance.

Quality Assurance

Our comprehensive quality assurance process includes extensive scripted tests, repeated unit testing, modular release cycles and overall testing of the final beta application once ready. Our QA personnel are painstakingly diligent in ensuring your application is thoroughly tested prior to release.

Communication

All team members are encouraged to maintain contact with each other during the development process, with team leads maintaining contact with our clients. This communication ensures that development remains on track and any issues that may develop are promptly addressed.

Tracking Progress

Developments are tracked in our shared workspace, where you can find the latest information on your project. We are committed to transparency and the highest quality customer service.

Relationships Matter

We build relationships with our developers, who are hired for their experience and expertise in their fields. Most importantly, we build strong relationships with our clients, to understand your business and your needs.

Job Opportunities

If you are interested in any of the jobs listed below, live in the East Tennessee area, and are legal to work here in the United States (we do not sponsor H1B1 Visas) with at least 10 years of experience in your field, please send your information for consideration via the link(s) below.

In addition, we do not accept telephone calls about these or any other positions, so please follow the directions herein to apply and refrain from calling our offices about any open or closed positions.

If you are interested in any open positions listed below, we highly recommend you read the job description prior to submitting your resume for consideration. You may then use the submission section of the job description page to forward your information to us.

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